bk000 Privacy Policy — Your Information Is Our Responsibility
Your personal information is completely safe at bk000. We protect your privacy through SSL encryption and strict security measures.
Introduction and Scope
bk000 is a trusted online gaming platform for users in Bangladesh. We give the highest priority to our members' privacy. This Privacy Policy describes how bk000 collects your personal information, the purposes for which it is used, and how that information is kept secure.
When you visit the bk000 website (bk000.lat), create an account, play games, or use any of our services, you are considered to have agreed to the terms of this Privacy Policy. This policy is an integral part of bk000's terms and conditions. Please read this policy carefully before using our platform.
This Privacy Policy may be changed or updated at any time. In the case of significant changes, we will notify you at your registered email address. The latest version of the policy will always be available on this page.
Section 1: What Information We Collect
bk000 collects the following types of information to provide you with the best service. We collect only the information that is necessary, and no additional or irrelevant information is collected.
1.1 Registration and Identity Information
Information you provide when creating an account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and postal code
- National ID card or passport number (for KYC verification)
- Username and password
1.2 Financial Transaction Information
During deposits and withdrawals, we collect payment method details. This includes bKash, Nagad, Rocket, or Upay account numbers and, for bank transfers, bank account details. However, full card numbers or banking PINs are never stored in our system.
1.3 Usage and Technical Information
Information automatically collected when you use bk000:
- IP address and device type
- Browser type and operating system
- Page visit history and session duration
- Cookie and local storage data
- Game history and betting activity
- Login date, time, and location (according to Bangladesh Standard Time)
Section 2: Purpose of Using Information
bk000 uses your information only for the following legitimate purposes. We never sell your information to third parties or use it for unauthorized purposes.
Confirming your identity, preventing fraudulent activity, and ensuring account security. This includes age verification for users 21 and over.
Completing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer, and maintaining transaction records.
Resolving your issues, providing 24/7 Bengali live chat support, and answering your questions.
Complying with applicable laws and regulations, adhering to Anti-Money Laundering (AML) rules, and meeting regulatory requirements.
Analyzing your experience to further improve the platform, adding new features, and ensuring user satisfaction.
Monitoring your gaming behavior to identify problem gambling risks and providing assistance when needed.
Section 3: Sharing and Disclosure of Information
bk000 treats your personal information as confidential. Our policy on sharing information with third parties is as follows:
3.1 Parties We May Share Information With
| Third Party | Purpose | Type of Information Shared |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket, Upay, banks) | Completing transactions | Transaction amount and payment details |
| IT security providers | Fraud prevention and cybersecurity | IP address and device information |
| KYC verification services | Identity and age confirmation | Identity document information |
| Government and regulatory bodies | Fulfilling legal obligations | Information required by law |
| Game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) | Providing gaming services | Game session and transaction data |
3.2 What We Never Do
- Your information is not sold to third parties for marketing purposes
- Your information is not disclosed to unrelated parties without your consent
- Your information is not provided to competing companies
- Your data is not used in exchange for financial or other benefits
Section 4: Cookie Policy
bk000 uses cookies to improve the experience for website users. Cookies are small text files stored in your browser.
4.1 Types of Cookies We Use
These are essential for the website to function properly. Their purpose is to maintain login sessions, ensure security, and provide core functionality.
These cookies are used to understand how users interact with the site and to monitor platform performance.
These cookies are used to remember your language preference, game settings, and other personalized choices.
These cookies are used to detect and prevent fraudulent activity and unauthorized access.
4.2 Cookie Controls
You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some website functionality to not work properly and you may not be able to log in correctly.
Section 5: Data Storage and Security
5.1 Data Retention Period
Your personal information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for the period required by law to fulfill legal obligations. Financial transaction records are retained in accordance with the relevant regulations.
5.2 Security Measures
bk000 uses internationally recognized security measures to keep your information safe:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept
- Two-Factor Authentication: An additional layer of security for sensitive actions
- Firewall and Intrusion Detection: Active security measures to prevent cyberattacks
- Regular Security Audits: Periodic assessments to identify system vulnerabilities
- Restricted Access Policy: Only authorized staff can access your information
Important: No security measure is 100% perfect. If you notice suspicious activity on your account, contact us immediately via 24/7 live chat or send an email to [email protected].
Section 6: Your Rights
As a bk000 user, you have the following rights over your own personal information:
You may request a copy of the personal information stored in your account at any time. We will provide it within a reasonable timeframe.
If any of your information is incorrect or incomplete, you can correct it through your account settings or by contacting support.
In certain circumstances you may request that your information be deleted. However, some information may be retained due to legal obligations.
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
You may request a copy of your information in a structured and readable format.
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise these rights, contact our support team via live chat or at [email protected]. We will endeavor to respond to your request within 30 business days.
Section 7: Protection of Minors
bk000 is intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age verification procedures are applied during account registration.
If we learn that a minor has created an account, we will immediately close that account and delete all associated information. If a parent or guardian suspects their child is using our platform, please contact us at [email protected].
Section 8: International Data Transfers
In some cases your information may be processed or stored on servers located outside Bangladesh — particularly when working with our game provider partners such as Pragmatic Play, Evolution Gaming, Spribe, or other service providers.
For any such transfer, we ensure that your information will be protected in accordance with the standards described in this Privacy Policy. Appropriate contractual safeguards are put in place for international data transfers.
Section 9: Policy Changes and Updates
bk000 may review and update this Privacy Policy from time to time. Amendments may be made due to changes in services, the adoption of new technologies, or legal changes.
If significant changes are made to the policy, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A notification will be displayed on the website
- The "Last Updated" date at the top of this page will change
Continuing to use the platform after any changes will be considered your agreement to the updated policy. Therefore, it is recommended that you visit this page regularly.
Section 10: Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated privacy team is always ready to answer your questions.
Live Chat Support
Get direct support in Bengali on our live chat, 24 hours a day, 7 days a week.
For privacy-related requests: [email protected]
You can find answers to common privacy questions on our FAQ page. You can also visit our About Us page to learn more.
bk000 is a safe and reliable platform. We are committed to protecting the privacy and data of every user through SSL encryption and fair play. For ages 21+ only.